Sometimes the ProTools computer at your Life.Church location needs a reminder of where to send audio. This article will bring you through troubleshooting to help get audio flowing from ProTools to the sound console once again.
Check if audio is getting to the sound console
1. Navigate to a fader bank that shows ProTools channels
ProTools channels are normally shown on layer A, fader bank 2. Fader banks are selected using the 4 buttons just below the "User Defined Keys", to the right of the screen.
If the fader bank selection buttons show that layer "B" is selected, flip to layer "A" by hitting the first and the fourth button at the same time.
ProTools channels are normally shown on bank A(leftmost group of faders), CH49-64.
2. Play audio from ProTools and look for signal on the meters above the channel faders
Look right above the name. You should see green and possibly some orange lights flickering on these meters.
If you do NOT see any meters while ProTools is playing, please proceed to Check ProTools Playback Engine Setting
Is signal passing to the audio console?
Verify that all faders and DCAs are turned up
At Life.Church, we utilize DCAs(Digitally Controlled Amplifiers) that control volume for most instrument groups. Please verify that all the DCAs are turned on, and the faders are pushed up.
When using a QL5, DCAs can be found on layer A, Fader bank 3.
When using a CL5, DCAs can be found on the middle CentraLogic fader bank.
If you are having trouble finding where the DCAs are located, it is best to reach out to the audio engineer at your location. If that person is unavailable, please reach out to Central Tech using 911 Tech Support in Teams or emailing [email protected] for help.
Did turning up the DCAs restore audio to the speakers?
Please submit a ticket by emailing [email protected] and we will help you resolved this as soon as possible.
IF THIS IS URGENT, PLEASE REACH OUT IN TEAMS USING THE 911 TECH SUPPORT CHANNEL OR CALL THE TECH HELPDESK - (405) 216-2846.
Check ProTools Playback Engine Setting
Is Dante Virtual Soundcard already selected as the playback engine?
If Dante Virtual Soundcard is already selected - Continue by importing I/O settings
To import I/O settings, please follow the steps shown HERE - IMPORTING I/O SETTINGS
Is audio restored after you have imported and assigned I/O's based on the article linked above?
Let's verify the NIC(Network Interface Card) and IP address that is selected in DVS(Dante Virtual Soundcard. Click HERE to dive in!
Open the Dante Virtual Soundcard Application.
The Dante Virtual Soundcard(DVS) application should be on the dock of the protools computer. The logo looks like a speaker. If it is not on the dock, search the computer for "Dante Virtual Soundcard" and it the application should come up in the search results.
Verify that DVS is pulling a 169.254.xxx.xxx IP address and is started.
When the Start/Stop button says "Stop", DVS is already running.
If DVS is not running, the Start/Stop button with say "Start"
Save, and Quit ProTools before starting this process.
1. Stop DVS by clicking the "Stop" button in the bottom right of the application window.
2. Change the Network Interface by clicking the arrows next to the interface name.
3. A few seconds after changing the Network Interface, the correct IP address of 169.254.xxx.xxx should populate.
In the rare case that there is not a network interface that has an IP address of 169.254.xxx.xxx, please reboot the computer and try again.
4. Click "Start" to start DVS.
5. Reopen ProTools to verify Playback Engine and output settings
Open ProTools and click "Setup" in the top toolbar.
Select Playback Engine from the dropdown menu.
Verify that Dante Virtual Soundcard is selected as the current Playback Engine.
The example shown below is running smoothly. DVS is pulling an acceptable IP address and is running.
If these steps did not resolve the issue please reach out for help!
For immediate help, please call the Tech Help Desk at (405) 216-2846 or submit a Help Desk Ticket