AVL Support Knowledge Base / Konnect / Audio

Only one speaker in Loop/Konnect is working

Updated on Jun 05, 2019

Every once in a while, a cable comes loose in Konnect or Loop, causing one speaker to appear as though it is not working.

Please follow the steps below to help troubleshoot and resolve this.

START HERE if this problem is only affecting Roku(video) audio

Check the red and white audio cables that are plugged into the audio mixer.

Verify that they are both plugged in all the way by pushing the connector into the mixer.

If either of them were slightly loose, play a video on Roku and verify that audio is coming out of both speakers.

START HERE if this issue is affecting both microphones and Roku(video) audio.

Check the two 1/4" cables that are plugged into the "Main Output" jacks on the back of the audio mixer.

Verify that they are both plugged in all the way by pushing the connector into the mixer.

If either of them were slightly loose, talk into a microphone or play a video on Roku and verify that audio is coming out of both speakers.

Sound still only coming out of one speaker?