AVL Support Knowledge Base

Hyperdeck Best Practices

Updated on

What is a Hyperdeck?

A Hyperdeck is a video playback(shown below installed directly above a Resi unit) device that is utilized for message distribution on the weekends. It is similar to the KiPros of old, but in this article we'll walk through differences as well as best use case!

This device will be utilized as a backup to your Resi unit on a weekend. It records similarly to a KiPro, however the message can actually be remotely loaded by our Central team and will be on a normal weekend basis. Another difference is that KiPros would have to be manually turned on. Hyperdecks are always on and should not be turned off unless advised by and AVL team member. If this device is off there could be errors with message transfer.

The "411(Weekend Info)" should have any information in regards to issues on a weekend with files. If you find yourself without a file on the weekend please post in the "911(Weekend Support)" channel so we can push one to you.

First I'll walk you through the controls of this device!

The main buttons we'll need to go over are:

  • PLAY - This button will play the selected file that would be loaded o your Hyperdeck.
  • STOP - This button will stop the file that is currently playing(please DO NOT press this in service).
  • REW, F FWD - These are a good way to scrub through the file if you're trying to get to a certain point.
  • REC - This button is used to record the incoming feed to a storage card, BUT I have good news! With this device we are able to push the file remotely! So no more coming in and needing to record, this would only be used in an emergency scenario.
  • SKIP - This is the fastest way to jump to either the beginning or end of the file. There should only be one file at a time on your device and you can walk though how to format the drives here:
  • INPUT - This button would only need to be used in case we need to in an emergency record the message physically on your device.

There are a few more buttons we'll go over next.

The only buttons we'll talk about here are MENU & SET

MENU - You will use this button to access the menu, but it also how you will back out of a menu.

SET - This button is your enter key or "SELECT" key

This is a knob on this sections as well.


This buttons would only be used for formatting drives and should not be used on a Sunday unless advised by an AVL team member

One last button! The REM - "Remote" needs to be illuminated for the message to remotely fire.

Now you know all what all of the buttons on a Hyperdeck do! If you still have questions please feel free to reach out to [email protected] for help!

Previous Article LifeKids Code Best Practices
Next Article Formatting Hyperdeck Drives
Still Need Help? Contact Us